AusCare Home & Community Care

Your Plan, Your Way and Our Support

About Us

AusCare Home & Community Care Limited (AusCare) is a national community services organisation. We are a government-approved service provider of Home Care Packages (HCP) and the National Disability Insurance Scheme (NDIS) services. AusCare has a clear vision to provide quality care services to the community. AusCare is an organisation that specialises in providing the highest quality care for older members of the community, as well as individuals who have a disability.

As a provider of private and government-subsidised care and support services, AusCare aims to provide greater choice, control and freedom to empower people to live life on their own terms.

Job Description

Position: Individual Support Worker

Location: Normanhurst, NSW

  • High salary
  • An immediate start
  • Attractive benefits
  • Full Time role

Job Overview

Support Workers have the responsibility of providing assistance to frail, aged, sick, disabled and invalid persons. Therefore, the duties are varied according to individual needs. They may undertake all regular household duties, including cleaning, washing, ironing, meal preparation, assistance with shopping, banking, paying bills with customers as well as specific types of assistance such as personal care, respite, transport, and social support.
Our plan aims to provide a range of services that support and assist clients and their carers to maintain their independence within their own homes. The success of AusCare’s services is largely dependent on friendly and cooperative staff, especially In-Home Support Workers, providing quality services. The Support Worker is a vital member of the Team because they have the most frequent contact with the clients and /or participants. In addition to rostered duties, the Support Worker will need to manage situations of loneliness, inappropriate behaviour, and clients and/ or Participant emergencies as well as give encouragement and emotional support to clients, participant and their carers when needed. Therefore, Support Workers play a more involved role in the support and care of each client and Participants

About You

  • Assisting people with disabilities and aged care packages to remain living at home for as long as possible
  • Support new HCP consumers and NDIS participants to connect to appropriate individualised services
  • Conduct assessments, develop support plans, undertake review, implement and facilitate clinical and care interventions
  • Liaise effectively and positively with external stakeholders including carers, acute, respite and other community services, medical and allied health professionals
  • Provide robust budget management, ensuring that accurate budgets are maintained so the customer can be supported as required
  • Demonstrated understanding of needs and issues of people with a disability from CALD backgrounds and their carers
  • Strong track record on project management and/or establishing new services
  • Strong experience in community engagement and relationship building
Qualification and Experience:
  • Certificate III in Individual Support or equivalent qualifications
  • Previous experience working in healthcare industry
  • Excellent communication and interpersonal skills
  • Ability to work independently within the community
  • Understanding of WH&S issues and risk management for home-based support and during transport of clients
  • First Aid Certificate
  • Energetic, warm and outgoing
  • Current Driver’s Licence and access to a fully registered motor vehicle
  • Satisfactory Australian Federal Police Check & Satisfactory Working withChildren Check



  • An exciting opportunity to join a relatively new company and grow your dream job
  • Strong Management and administrative support
  • Supported professional development opportunities
  • Opportunities for advancement
  • If you want a rewarding but challenging role based within your local community then apply now by sending an updated resume and quote reference

The successful candidate will need to complete the NDIS training course and present the certificate before commencement of employment:

If this role appeals to you and you are looking for a role that is a great opportunity and it meets your skills, knowledge, qualification and experience, then please forward a covering letter together with an up to date resume

Apply Now