Home Care support services

AusCare understands that living independently can be a challenge for many members of our community. We also know that times accepting help in your own home can be daunting and overwhelming, so we work hard to ensure that all of our clients and participants receive the best at-home care available. All of AusCare’s home and care services are delivered with the client in mind, ensuring that our clients receive the kind of support that fosters independence and enhances the quality of life.

What are Home Care packages?

A Home Care Package (HCP) is a subsidy provided by the Australian Government to eligible senior Australians to engage them with a preferred approved provider, such as AusCare, who coordinates a package service to meet our consumers’ needs.

The Home Care Packages program helps senior Australians with complex care needs to live independently in their own homes. Individuals are assessed by a professional assessor using a nationally consistent assessment framework. During the assessment process, an individual’s priority for care is also determined.

The program has four levels of packages for different levels of care and support needs, with each level receiving a different amount of funding. The funds are paid directly to the provider of your choice who distributes those funds according to service needs.

Individuals approved for a Home Care Package can choose AusCare to deliver services in their home, or a home in a retirement village. Wherever they are, we will go to them.


What type of areas AusCare serves in

Our services take care of both low and high care needs of clients living in the community.

Day Therapy

The Personal Health and well-being can be enhanced through daytime activities, specifically designed for older individuals, or individuals requiring specialised support with their health. Day therapy includes access through many of our key connections for participation in exercise, tai chi, relaxation and meditation, strength, and balance. Day therapy also helps you to engage socially and meet new people, which is also good for personal health and well-being.

In-Home Nursing

There are times when clients require medical care services from a qualified nurse. AusCare can provide clients with the support of well qualified and experienced nursing staff. This at-home service helps clients to maintain independence, and the reassurance that their health is in good hands. Our in-home nursing services offer flexible hours and specialised attention.


Respite care provides full-time carers and clients with much-needed support, or even a break from their usual care schedule. When respite is needed, we offer both day or overnight respite care for clients. Our respite program can be provided in the home through personal carer placement. Community respite is also available. This is where clients participate in a community or social event, through a club group or centre as part of their respite experience.

Disability Services

Our disability services offer daily care options needed for individuals to live independently and pave a promising future. This includes all of our services as listed, and some may be funded through the National Disability Insurance Scheme (NDIS). For further information on our disability services, Please give us a call anytime.

Types of services AusCare can help you with

Personal & Domestic Assistance

We offer consumers assistance with personal care such as showering, dressing, personal hygiene, grooming, beauty as well as cleaning, laundry, changing linen.

Hobbies & Pet Care Support

Carrying out activities like arts and craft, scrap booking, sewing, knitting, card games, board games and listening to music as well as looking after consumer’s pets while they are away or in hospital.

Shopping and Home Cooked Meals

We offer assistance with shopping and home cooked meals that caters to consumer’s special diets for health, religious, cultural, or other reasons.

Physiotherapy Support

AusCare has experienced physiotherapists to conduct assessments, prescribe , help with exercises and advice to assist with support in pain reduction and increasing mobility.

Gardening and Lawn Mowing

We offer assistance with veggie gardens, weeding, lawn maintenance, general cleaning such as vacuuming, sweeping, mopping, wiping surfaces and washing.

Occupational Therapy

Our Occupational Therapists will assess provision of minor home modifications, equipment, and tools to help the consumers to keep living the way they used to with ease.

Transport & Social Support

We provide assistance with getting to/from a doctor’s appointments, social activities, visiting family & friends, places of worship, banking, and shopping.

Technology Assistance

AusCare can assist with the emails, Facebook, online banking & shopping. Connecting the consumer with family and friends by showing them how to use a smart phone, tablet.

Who can access the Home Care packages?

To be eligible for a home care package program, you need to be:

  1. 65 years or older, or
  2. 50 years or older if you identify as an Aboriginal and/or Torres Strait Islander, or
  3. 50 years or older and on a low income, homeless or at risk of homelessness
  4. An older person in need of services to help you stay in your home
  5. A younger person with dementia or other special care needs that are not met through other specialist services
  6. Approved through My Aged Care

Home care services are available through government funding based on eligibility. For persons under the age of 65 who present with a significant disability can receive funding through the National Disability Insurance Scheme (NDIS) based on eligibility. For information on this type of funding available, click here.

If over the age of 65, home care services can also be provided with the assistance of government funding. Where funding does not apply, helpful payment plans are provided. Call or send through an enquiry through this website to one of our friendly staff members today and find out how we can help you access our services.

Have more questions about Home Care packages? Check out our Home Care FAQs

Have more questions about Home Care packages?

Check out our FAQs page for more information or reach out to us on 1300 455 322. 


Have any questions?
Feel free to contact us.

Home Care Services