Home-Care FAQs

If you want to get started with Home-Care packages, AusCare team will show guide you through the steps. Do you need some information regarding Home-Care packages?

The amount of hours you will require support for is based on your individual needs, however, it would be expected that the majority of our services would take at least an hour to comfortably perform. With funding, you may be approved for a certain amount of hours per week, and this can be broken up into different days and times suited to you.

Once we have assigned a personal carer to you, communication will be based on your needs. Communication can take place through our direct line, or directly through to your personal carer. If need be, a trusted family member or friend can be provided with permission to communicate with our staff members on your behalf.

Depending on your location, we can have a personal carer organised to start immediately. This could take a matter of days, or can be in a weeks’ time. If needing immediate medical attention, emergency services should be contacted.

As part of meeting our vision and objectives, AusCare actively seeks feedback from our participants and clients. Feedback, whether positive or constructive is welcomed. You can provide feedback directly with one of our representatives, or via the telephone. We also have feedback forms available should you decide to share your feedback in writing. Also see information on our Complaints Policy in our Policies and Procedures.

AusCare works hard to ensure that our services and the personal carers who work with you are the right fit for your home. This is because we understand that it is a big ask to have another person take care of your personal care needs. When we discuss your needs, we will also discuss your preferences regarding your personal carer, it may be that you would like a carer who enjoys music or has an interest in books, or you may request a carer who speaks a certain language. This will all be taken into account when planning your home care services, and where possible, accommodated.

As every client and home is different, AusCare’s home and care services provide our valued clients with a wide range of service options to meet all potential needs. These tailored services ensure that the valuable time shared with one of our personal carers is as meaningful as possible.

We take into consideration all of your personal preferences, and use this to develop a care plan, just for you. You are invited to let us know your preferences regarding your care and the qualities or skills you are looking for in a personal carer. This helps us so that we can provide you with someone you can engage well with. Finding out more about your needs can also assist us in providing the most appropriate care solutions. To do this complete the following questionnaire as part of your enquiry.

  • Level 1: Support for people with basic care needs
  • Level 2: Support for people with low level care needs
  • Level 3: Support for people with intermediate care needs
  • Level 4: Support for people with high level care needs

AusCare clients have three funding options to cover their service fees:

  1. Government Funding: The Federal Government is the primary funder of aged care and disability services.
  2. Self-Funding: Depending on circumstances, the client may pay directly for their care services.
  3. A combination of both: A combination of government funds and client’s own contributions.
  • Items that would normally be purchased out of personal income;
  • Buying food including groceries and take-away meals, except as part of enteral feeding requirements;
  • Payment for permanent accommodation, including assistance with home purchase, mortgage payments or rent;
  • Payment of home care fees owing to your chosen provider;
  • Payment of fees or charges for other types of care funded, or partly funded, by the Australian Government;
  • Home modifications or assets that are not related to your care needs;
  • Travel and accommodation for holidays;
  • Cost of entertainment activities, such as club memberships and tickets to sporting events;
  • Gambling activities; and
  • Payment for services and items covered by the Medicare Benefits Schedule (for example, visits to your GP) or the Pharmaceutical Benefits Scheme (for example, most medication you need a script for).
  • Any care and support you need at home
  • Private nursing
  • After hospital care (transition care program)
  • Care and support after Hospital or Day Surgery
  • Visiting your loved one in hospital or residential care
  • Accompanying you on holidays or other trips
  • Completing forms and legal documents
  • Respite – we will care for your loved one while you take a break
  • Palliative Care
  • Disability and NDIS services


Have any questions?
Feel free to contact us.

Sydney Office

Level 2, 39 Queen St, Auburn NSW 2144

Melbourne Office

Level 1, 27/270 Ferntree Gully Road, Notting Hill VIC 3168

Gold Coast Office

Suite 32, 207 Currumburra Rd
Ashmore QLD 4214

Home Care FAQs